SHIPPING

We aim to dispatch your order within 48 hours of receiving it. During peak shopping periods (such as Christmas or large sales), you may need to allow up to 3 business days for the processing and dispatch of your order; however, this is very rare.

Shipping will be calculated in your cart. Price is dependent on area and is calculated when you are in your cart (Before you go through with purchase), so you know what the shipping charges are.

We deliver to all PO BOX, businesses and Street addresses.

We do not offer free postage unless stated.

Express Shipping on items is available and can be quoted for you at time of order.

Please ensure that the shipping address you provide is complete and accurate. We cannot take any responsibility for incorrect entry of address details. The customer is liable for any additional shipping costs incurred by us due to incorrect address details provided.

Delivery Options: We offer you a range of delivery options for your products. Our delivery options are:

  • Australia Post – We have found this gets to you faster
  • Australia Post for International Parcels
  • Overnight or Express Australia post can be arranged if you need something urgently.

Standard Post (3-5 Days – WA 5-9 Days)

Express Post (1-3 Days – WA 5-7 Days)

Please note that due to the COVID-19, delivery timeframes for Australia Post have been impacted. Please click on the link below to find out the estimated delivery times.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

Additional Services: If you require additional services to the standard services provided by Australia Post such as insurance or a signature on delivery, you will need to advise us in the ‘comments’ field of your order. Costs for these additional services will be invoiced to you with your order.

Tracking Numbers:  If you require a tracking number please add this to your notes, tracking can be viewed at www.auspost.com.au

International Customers: please note orders delivered to destinations outside of Australia may be subject to taxes, fees, levies or other charges as a result of local legislation or customs formalities, Lynbrae Show Range advise that the Customer check the import charges applicable in the destination country before ordering products to be delivered there.

The recipient of the order is responsible for all customs formalities for the import of the products, and will be required to pay any additional charges for international delivery, including import duty, formal Customs entry, taxes, levies and other charges that may be levied outside of Australia. The recipient of the products, not the person placing the order, will receive a separate request for payment of these charges. If the Customer is ordering products to be delivered to someone else, please ensure they are made aware that they will be responsible for these additional charges.

Customer (or the recipient of the products if different) will be the importer for all international deliveries of the products. Therefore, before placing an order, it’s the Customer responsibility to check that any products ordered comply with state and federal government import regulations, and that there are no local requirements or restrictions which may affect receipt of the Customer order.

Customs & Border Control: International shipments are subject to customs procedures leaving Australia and arriving in the destination country, which may cause further delays. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

Responsibility: Once the goods have been accepted for delivery by Australia Post, we cannot be responsible for the delivery.

Events beyond our control: We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control this includes any act, event, non- happening, omission or accident beyond our reasonable control and includes but is not limited to:

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for.
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disaster.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

Supreme Horseware is not responsible for the safety of the Products after delivery and both Supreme Horseware and the Customer accepts the delivery providers confirmation as absolute confirmation that the products have been delivered.

Non-delivery: must be reported immediately (within 48 hours maximum). Orders will be shipped once full payment is received.

All orders are final and cannot be cancelled once the order has been confirmed by Supreme Horseware.

PICKUP

If you choose in store pickup for your order please note that we are located in Carlton, Tasmania 7173. Please email us at sales@supremehorseware.com.au to finalise the pickup arrangements.